Shipping Policy

Order Processing
Every order is prepared within 1–2 business days. Once your package is scanned in by the carrier, tracking updates will begin to appear automatically.

Shipping Times
Most customers receive their order within 7–12 business days.
Delivery speed depends on your local carrier’s workload and routing. Some regions move faster, others move slower. We always ship using the most reliable method available.

Smart Tracking System
Each shipment includes full tracking. Tracking updates may take 24–72 hours to refresh while the package moves through different carrier checkpoints.
If tracking temporarily pauses, don’t panic, it usually means the package is moving between processing centers.

Guaranteed Stock Protection
Every order comes with our Guaranteed Stock Protection, a safeguard we created for rare carrier issues.
If a package is delayed, stuck, damaged, or marked lost due to a carrier incident, your protection activates automatically.
We immediately re-ship a new order at no cost, no questions asked.

Address Accuracy
We ship exactly to the address provided at checkout.
If the address is entered incorrectly or missing information, carriers will not deliver. Orders sent to incorrect addresses are not eligible for free replacements, so double-check your details before submitting.

Customs & Import Duties
International orders may be inspected by customs. Any local duties or taxes are the responsibility of the recipient.

Delivery Attempts & Returns
If the carrier attempts delivery and the package is unclaimed or returned, we will contact you to arrange the next steps.

Need Help?
If your tracking pauses for 7+ days, or something looks off, contact our support team. We monitor carrier behavior closely and step in fast if anything seems unusual.